caspo77 Account & Payment FAQ

caspo77 is available only in jurisdictions where local law permits online gaming. We serve users in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Our geolocation system checks your IP address at login to confirm you are accessing from a permitted location. If you attempt to access caspo77 from an unsupported jurisdiction, your account is restricted and any balance is returned to your original payment method. You are responsible for verifying that your access to caspo77 complies with the laws of your jurisdiction. If you are uncertain whether online gaming is legal where you live, consult a local legal professional before creating an account.

New caspo77 users should review three documents: our terms and conditions (which cover account responsibilities, deposit and withdrawal terms, bonus rules, and dispute resolution), our privacy policy (which explains how we collect and protect your personal data), and our legal notice (which outlines jurisdiction restrictions and your compliance obligations). The terms page is most critical—it explains how live-betting settlement works, what happens if a game fails mid-play, and how we handle disputes. The legal notice confirms that caspo77 is available only where local law permits, and that you are responsible for verifying your jurisdiction's legal status.

No. We prohibit multiple accounts under one person. If we detect multiple accounts linked to the same identity, email, phone number, or payment method, we close all duplicates and forfeit any balances. This rule prevents abuse of promotional bonuses and protects the integrity of our platform. If you accidentally created a second account, contact our support team immediately via in-app chat and we will help you consolidate your activity into one account.

You can request deletion of your caspo77 personal data by contacting our support team via in-app chat or email. We will verify your identity and respond within 30 days. We retain transaction records and KYC documents for five years under anti-money-laundering regulations—these cannot be deleted. We delete non-essential data (phone number, account notes) upon request. If you close your caspo77 account, we retain your data for regulatory compliance, then purge it five years after closure.

If a deposit does not complete, your caspo77 balance is unaffected—the funds remain in your payment method. Check your transaction history in the caspo77 app; it will show the failed transaction. If the failure persists, contact your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, your bank) to confirm there is no hold on your account. Our support team can troubleshoot deposit issues via in-app chat. If a withdrawal fails, we do not deduct funds from your caspo77 balance—your money remains in your account pending retry.

Yes. caspo77 accepts bank transfers from e-wallet, mobile banking, local payment, and online payment. When you select bank transfer in the deposit screen, we provide a virtual account number linked to your caspo77 account. You transfer funds from your bank app directly to this virtual account. The deposit settles within one to two hours. We do not charge a transfer fee; your full amount reaches your caspo77 balance. Withdrawals also return to your registered bank account within one to three business days after KYC approval.

We occasionally offer promotional welcome bonuses to new caspo77 users. The specifics of any offer—bonus terms, playthrough requirements, expiration dates—are published in-app at the time you create your account. Bonuses are optional; you are not required to accept one to use caspo77. If you do accept a bonus, you must wager the bonus amount a specified number of times before withdrawing it. Bonuses are non-transferable and cannot be combined with other promotions. We reserve the right to cancel a bonus if we detect abuse or attempted exploitation.

Our support team is available year-round via in-app chat. Open the caspo77 app, tap the support icon (usually a chat bubble), and type your question or concern. Our team responds within one business day. We also accept email inquiries at our support email (available in the app). We do not provide phone support. For urgent account issues (suspected unauthorised access, locked account), contact us via in-app chat immediately and we will prioritise your request.

Live betting on Liga 1 and other football tournaments on caspo77 settles based on the official final score announced by the league. If a match is abandoned, postponed, or rescheduled, we apply the betting rules published in our terms and conditions (which follow official league rulings). Once the match ends and the result is confirmed by the league, your bet settles automatically in caspo77 within minutes. If you believe a bet was settled incorrectly, contact our support team within 48 hours with the bet ID and match details, and we will investigate.

Yes. Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from professional multi-camera studios with certified dealers. Outcomes are determined by standard game rules and cannot be influenced by players or caspo77 staff. Our random-number-generator (RNG) systems are certified by independent testing laboratories and audited regularly. All games comply with fair-play standards outlined in our terms and conditions.

If a game experiences a technical failure while you are playing—connection loss, app crash, server outage—we restore your account to its pre-play state and credit any bet stakes. You will not lose money due to our system failure. If your phone connection drops mid-bet, our system automatically holds your bet pending reconnection. Refresh the app or log back in to see the current status. If the issue persists, contact our support team with your bet ID and we will investigate and correct your account manually if needed.

caspo77 offers live betting on football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Fortune Tiger, Sweet Bonanza, Mahjong Ways, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). New games are added regularly. Browse the caspo77 app to see current offerings and odds. Each game has a help section explaining rules and payout structures.

We protect your caspo77 account with encryption, secure password hashing, and optional two-factor authentication (2FA). We recommend enabling 2FA in your account settings—this requires a verification code from your email or authenticator app each time you log in from a new device. We never ask for your password via email or chat. If you suspect unauthorised access, change your password immediately and contact our support team. We will secure your account and investigate any suspicious activity.

We collect your email, password, name, date of birth, phone number, and (for withdrawals) identity and address documents. We use this data to operate caspo77, verify your identity (KYC), process deposits and withdrawals, prevent fraud, and comply with anti-money-laundering regulations. We store data on encrypted servers and do not share it with third parties except payment processors (for deposit verification) and regulators (if required by law). For full details, see our privacy policy

We require KYC verification before your first withdrawal from caspo77. You submit a photo of your government ID and proof of address (utility bill, bank statement). Our team reviews submissions within one business day. Once approved, you can withdraw freely. If we need clarification, we will email you with a specific request. KYC is a standard banking requirement designed to prevent money laundering and fraud. We keep your documents encrypted and secure.

On the caspo77 login screen, click "Forgot password?" We send a password-reset link to your registered email. Click the link, create a new password, and log in. If you cannot access your email, contact our support team via in-app chat (you can still access the app's help section without logging in) or email, and we will verify your identity and help you reset your password.